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FAQ

Please note orders send via Letter Mail do not include tracking numbers.
These are orders with stickers only, or occasionally orders with keychains sent with-in Canada. You will recieve your tracking order by email once we've shipped your order.

This product that I'm interested in is out of stock. Do you have plans to restock it?
If you're interested in something that's out of stock, contact us using our contact form or by Instagram DM, and we can see what we can do!

How do you make your store eco-conscious?

When possible, we make an effort to 
- Repurpose packaging 
- Use compostable or recyclable packaging
- Source local

Do you accept returns or exchanges?
Unfortunately, we cannot accommodate exchanges or returns. As a small business, processing these would be very difficult. Thank you for understanding! If you have an issue with your order, please shoot us a message and we can try to sort it out. 


The shipping cost changed since I last looked at it! Why is that?
We're still trying to figure out the best way to ship things, so you might see some changes while we get sorted. Thanks for your patience!

Are you open for commissions or collaborations?
Looking to get something custom done, or want to collaborate with Jackalope Postal Co? Reach out with our contact form, or send us a DM on our instagram!
Soul can be found on insta @overqualifieddog
Kestrel can be found on insta @dune.ecology